Day whatever of my shitty connection. I call Optus again. Because this time drop outs are accompanied by a tart little message about 'A TCP/IP error occured while connecting to server' which requires me to reboot the machine and this may be enough info to fix it over the phone.
I figured whichever Indian person is staffing the help desk tonight might actually help me deal with the drop out issues so I spent 30 minutes waiting to talk to one of them. I got "Jenny" (seriously Optus - news flash - don't give fake names for people who clearly are not a Jenny. I don't care if it's some hard to pronounce name - also ditch the fucking happy happy yay yay ads I hear over and over again as I wait because it makes me more likely to go postal).
"Jenny" had a chat with me then told me the modem Dick Smith swore on a stack of Temptin's was kosher with the system, was not supported by Optus because it was a Router in addition to a modem. Considering Optus would not replace the modem that died I was forced into the arms of the biggest Dick in e-Oz, who then handed me this 502T and said 'yep, it's all good'. Apparently it's not all good. Apparently because I have to reboot instead of turn the modem off and on it means that the problem dear HM lies with me. As in this fucking piece of shitty shit Dick Smith foisted on me claiming it was Optus approved when it clearly the fuck was not.
So now HM has to return the fucking modem - again - and go to Optus and say 'fuck you, give me a new modem that you support'. Then, chances are, that won't fucking work either.
What particularly shits me about Optus is how I clearly indicated the model type in my emailed tech support request and not once did they say 'um not supported by us mate'. You think, you think that would have happened. But no.
Fucking optus and dick smith mofos. Right. I get new modem tomorrow - from Optus - then if that doesn't work I am going to TIO.
So, so mad. And to top it off while searching for these kind of errors with these kind of modems I found a blog written by the Dick Smith Civic guy where he complains about this moron who came into his shop and when the fucking disk that said 'play me' Alice in Wonderland style didn't work bought it in to return it - when clearly he should have followed the not very complex instructions buried in the CD manual.
Because that's what I know to do. Dickhead. Shout out is officially recinded. They now join the Belconnen store as part of my Franklin Mint Limited edition Mofo plate collection.
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Oh my god, the fake name thing annoys me so much. The poor things aren't strippers or prostitutes, for crying out loud. Even telemarketers (still getting the occasional one, despite finally getting on the do not call list) give these 'ordinary' names that are obviously just so alien to them.
ReplyDeleteAnd Dick Smith sold you something that they claimed was supported by Optus? Can you complain?
Did you seriously find the dude's blog? Give us a link!!!!
ReplyDeleteIt shits me to tears how so often when you ring they say oh um put it in an email? Then when you email with very detailed step by step instructions they generally don't actually read what you wrote and instead just skim and clearly don't get what you mean. Or worse, at my govt dept, after making you email in, refuse to email back and choose to call each time you leave your desk for a just a moment after waiting for ages...
ReplyDeleteMikey, ditch those Optus mofos like an underperforming Channel Nine Today Show host. We've been with them before and have NEVER waited as long for shit to happen. We had line problems where our phone would be out for DAYS at a time, took about 6 FUCKING MONTHS for them to fix it. We ditched them immediately after that, never to look back.
ReplyDeleteAnd Dick Smith are Dick Wads. They are as bad as Harvey Norman - never go there unless you know exactly what you want. I hate them with all my heart, especially because you can stand in the middle of the store for half a fucking hour just waiting for one of those personality-free nerds to come and make some shit up in response to your question.
But you've figured this all out for yourself anyway...
Some things I have been forced to promise to friends in my quest for computers and service:
ReplyDeleteI will not go to Hardly Normal
I will not go to Dick Smith
I will not buy HP
I will not buy Acer
I will not go to Optus
I will not go to Dodo
A friend of mine is having issues with AAPT at the moment, so they should be added to the list.
I'm with The Ed - give us the link to the guys blog!
I should note that my comments are as a user annoyed at crappy tech support...
ReplyDelete(note so self, blogging while still in bed in the morning is a bad plan)
Sheesh Mikey. What's it going to take for you to
ReplyDeletea) go to the telecommmunications ombudsman
b) tell optus to get fucked and refund you
c) after breaking contract penalty free (cf. tio and the fact they essentially broke it first by being shitheels) getting a new, decent isp??
Also, in defence of Dick Smith, a modem router wouldn't make a lick of difference to your connection dude. Half the modems out there are routers, Optus is, not suprisingly, just blowing smoke up your arse. They'll tell you anything (do you have a portable phone in the house? is the cord more than a metre long? Have you ever stepped on a crack or opened an umbrella indoors?).
Stop wasting your time. Complain, get a refund, get a new isp. In that order.
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ReplyDeleteI will I swear! When the contract ends next month!
ReplyDelete