Day whatever of my shitty connection. I call Optus again. Because this time drop outs are accompanied by a tart little message about 'A TCP/IP error occured while connecting to server' which requires me to reboot the machine and this may be enough info to fix it over the phone.
I figured whichever Indian person is staffing the help desk tonight might actually help me deal with the drop out issues so I spent 30 minutes waiting to talk to one of them. I got "Jenny" (seriously Optus - news flash - don't give fake names for people who clearly are not a Jenny. I don't care if it's some hard to pronounce name - also ditch the fucking happy happy yay yay ads I hear over and over again as I wait because it makes me more likely to go postal).
"Jenny" had a chat with me then told me the modem Dick Smith swore on a stack of Temptin's was kosher with the system, was not supported by Optus because it was a Router in addition to a modem. Considering Optus would not replace the modem that died I was forced into the arms of the biggest Dick in e-Oz, who then handed me this 502T and said 'yep, it's all good'. Apparently it's not all good. Apparently because I have to reboot instead of turn the modem off and on it means that the problem dear HM lies with me. As in this fucking piece of shitty shit Dick Smith foisted on me claiming it was Optus approved when it clearly the fuck was not.
So now HM has to return the fucking modem - again - and go to Optus and say 'fuck you, give me a new modem that you support'. Then, chances are, that won't fucking work either.
What particularly shits me about Optus is how I clearly indicated the model type in my emailed tech support request and not once did they say 'um not supported by us mate'. You think, you think that would have happened. But no.
Fucking optus and dick smith mofos. Right. I get new modem tomorrow - from Optus - then if that doesn't work I am going to TIO.
So, so mad. And to top it off while searching for these kind of errors with these kind of modems I found a blog written by the Dick Smith Civic guy where he complains about this moron who came into his shop and when the fucking disk that said 'play me' Alice in Wonderland style didn't work bought it in to return it - when clearly he should have followed the not very complex instructions buried in the CD manual.
Because that's what I know to do. Dickhead. Shout out is officially recinded. They now join the Belconnen store as part of my Franklin Mint Limited edition Mofo plate collection.